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Deals: XMAS25 -25% OFF BF32 - 3 FOR 2 BF53 - 5 FOR 3

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Contact

If you need any help, advice or have a question regarding a product or order - please do get in touch using the form here or the email address below. As a small family business, we take great pride in keeping our customers happy and will always get back to you as soon as we can.

Leave a message

Or email us at hello@robinvalley.co.uk.

If you are contacting us about a purchase, please include your order number and as many details as possible so that we can help you faster!

FAQs

Our most frequently asked questions.

Yes! Please check the postage details at checkout page.

It varies based on Royal Mail international rates, please check at checkout page.

Orders are generally dispatched within 2 business days (Monday - Friday). Once your order has left us, you should receive it 48 hours within the UK. Shipments within Europe take 3-5 working days and elsewhere 5-7. Please note these are guidelines and some may arrive sooner or later. We will always notify you if there is a delay. 

If you wish to cancel an order please contact usas soon as possible. We are happy to refund or exchange non-personalised items as long as they are inresaleable condition. We cannot accept returns for personalised items unless they are faulty. 

Most likely, yes! Please contact us with your requirements and we will get back to you as soon as possible. We have no minimum order but a setup charge will apply depending on the amount of work required.